Assistant Front Office Manager

Discover Sofitel Sydney Darling Harbour

Sofitel Sydney Darling Harbour invites guests and talent into a world where French Art de Vivre meets Sydney’s vibrant waterfront culture. As Sofitel’s flagship hotel in the Pacific, the property features 590 elegant rooms and suites, four distinctive bars and restaurants, a breathtaking award-winning infinity pool, a state-of-the-art fitness centre overlooking the skyline, an exclusive top-floor Executive Lounge and our renowned luxury spa.

At the heart of everything we do are exceptional people. We are deeply committed to cultivating an inspiring, energising, and rewarding environment, one where craftsmanship is celebrated, creativity is encouraged, and luxury is delivered with intention and pride.

Inspiration, Recognition & Reward

As a valued Sofitel Ambassador, you will be immersed in a world of refined privileges and bespoke rewards. Enjoy privileged access to an international portfolio of luxury accommodation, exceptional dining, and curated lifestyle experiences. Daily touches of indulgence; from preferred-rate artisan coffee to a thoughtfully designed Ambassador dining menu, elevate the everyday.

Your growth is equally important to us. Through a distinguished learning platform blending expert knowledge with tailored development, we support your evolution as a leader within a culture that celebrates excellence, individuality and ambition.

Step into a key leadership role at Sofitel as our Assistant Front Desk Manager, where you will play an integral role in delivering exceptional guest experiences and overseeing the smooth operation of our Front Office.

Key Responsibilities include:

• Support the Front Office Manager in overseeing the daily operations of the Front Office, ensuring seamless arrivals, in-house experiences and departures.
• Lead, coach and motivate the Front Desk team, setting clear expectations and fostering a culture of accountability, engagement and service excellence.
• Assist with recruitment activities, including candidate screening, interviewing, selection and coordination of new team members.
• Oversee the onboarding and integration of new team members, ensuring they receive appropriate training, operational guidance and ongoing support.
• Manage workforce planning and rostering to ensure appropriate staffing levels, operational coverage and compliance with relevant labour requirements.
• https://careers.accor.com/global/en/job/assistant-front-office-manager-in-sofitel-sydney-darling-harbour-sydney-australia-jid-116834