Guest Relations Supervisor

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

Share

Facebook
Twitter
LinkedIn

Guest Relations Supervisor

Company Description

 

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

 

Job Description

 

We are seeking an enthusiastic and customer-focused Guest Relations Supervisor to join our team in the beautiful island of Phu Quoc, Vietnam. As a key member of our front office team, you will be responsible for ensuring exceptional guest experiences and leading our guest relations efforts.

  • Oversee the daily operations of the Guest Relations team, ensuring a personalised and seamless guest experience from arrival to departure
  • Warmly greet and assist VIP and returning guests, managing their check-in/check-out process and ensuring their preferences are met
  • Handle guest feedback, concerns, and complaints promptly and professionally, striving for optimal resolution and guest satisfaction
  • Collaborate with various departments, including Front Office, Housekeeping, and Food & Beverage, to anticipate and fulfil guest needs
  • Maintain detailed guest profiles and records of preferences to enhance future visits
  • Train, guide, and motivate Guest Relations Officers, ensuring adherence to high service standards
  • Coordinate special guest events, amenities, and welcome arrangements
  • Monitor online reviews and guest satisfaction scores, implementing action plans for continuous improvement
  • Promote the local culture and attractions of Phu Quoc, enhancing guests’ overall experience on the island
  • https://careers.accor.com/global/en/job/guest-relations-supervisor-russian-speaking-in-rixos-phu-quoc-island-vietnam-phu-quoc-vietnam-jid-60855

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

Related Offers

Front Office Agent

Job for: Locals & Expats

Company Description   Raffles Hotels & Resorts The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future.  Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always […]

GSA

Job for: Locals
Thailand

Bellman

Job for: Locals

Company Description   OUR COMMITMENT TO DIVERSITY & INCLUSION: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. WHY WORK FOR ACCOR? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. […]

United Arab Emirates

Receptionist

Job for: Locals
Cambodia

Bellmen

Job for: Locals

POSITION SUMMARY   First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that […]

United States