Operations Assistant

POSITION SUMMARY

Provide administrative support to the Operations Manager, Chef, Cook – Lead and Senior Food and Beverage Attendants and department leadership team. Prepare, maintain and file departmental records, reports, and correspondence. Schedule meetings, take minutes and track action items to completion. Manage departmental calendars and coordinate appointments and training sessions. Prepare purchase requisitions and follow up on approved orders. Track deliveries and ensure invoices, purchase orders and receiving documents are properly filed. Assist with inventory counts and maintain inventory records for food, beverage, and operating supplies. Monitor stock levels and alert management of low inventory items. Compile daily, weekly, and monthly operational reports. Reconcile invoices and ensure accurate coding and submission for payment. Assist with scheduling associates and maintaining attendance records. Coordinate onboarding documentation for new hires within the department. Track training completion and certification records. Assist with uniform issuance and departmental communication. Coordinate internal communication between Kitchen, Stewarding, Restaurants, Banquets, Sales and other hotel departments. Maintain menus, recipe files, and operational documents. Assist with planning departmental events, promotions, and special functions. Ensure departmental noticeboards and communication channels are updated. Maintain records related to food safety, sanitation, and health inspections. Assist with tracking compliance requirements and certification renewals. Ensure departmental documents and records are maintained according to company standards. Support audits by preparing and organizing required documentation. Support the department in achieving guest satisfaction, quality, and operational goals.

Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.