POSITION SUMMARY Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency […]
JOB SUMMARY The Director of Training, Performance Development & Quality provides strategic leadership for property learning, leadership development, service culture, quality assurance, and continuous improvement. The role translates brand standards, guest insights, audit findings, and business priorities into practical training and operational action plans that strengthen associate capability, elevate the guest experience, improve compliance, and […]
