Find your “pura vida”, where adventure and relaxation meet. An unspoiled world of eco-luxury welcomes each guest to Latin America’s ultimate coastal retreat, offering unparalleled access to nature, adventure and relaxation. Central America’s exclusive Forbes Travel Guide Five-Star resort for six consecutive years, Four Seasons Resort Peninsula Papagayo, Costa Rica is the utmost location for adventure travellers, wellness seekers, culinary explorers, and cultural globetrotters. With customized itineraries for families and couples alike, we can’t wait for you to experience “Pura Vida” at Peninsula Papagayo.
As a Communication Agent, you will play a key role in providing prompt and personalized guest assistance, ensuring exceptional customer satisfaction while adhering to Four Seasons’ policies and standards. You will efficiently manage and direct calls, messages, and administrative tasks related to guest and employee reservations.
What you will do:
Provide general information and support to all callers, ensuring familiarity with brand standards, hotel services, and daily activities. Successfully operate the telephone switchboard, answering all incoming calls promptly with a friendly tone, and directing calls to the appropriate extensions. Utilize the Golden guest profile system to ensure maximum accuracy and guest recognition. Manage guest interactions via phone, email, messenger, or fax, addressing special requests and resolving complaints with professionalism and hospitality. Accept and manage wake-up calls for guests following brand standards. Properly handle “Do Not Disturb” requests, busy extensions, call transfers, and other call-related functions. Report and log any phone maintenance and operational issues. Handle chat messages accurately and efficiently in line with brand standards. Respond appropriately to hotel emergencies or safety situations. Perform other tasks or projects as assigned by hotel management.
What you bring:
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners […]
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