财务回报
•控制好部门日常用品的用量
员工团队
• 处理与客人相关的问题，在经理助理缺席的情况下负责与各部门负责人或行政管理部门联系
• 与上级领导和人力资源部一起进行人力规划和管理需求
• 与宾客关系主任密切合作，以确保贵宾和优悦会会员的行李得到迅速派送
• 负责(通过发现培训需要）对应接服务员、停车场服务员和门僮就其各自岗位职责进行培训
• 完成上级交代的其他工作任务
宾客体验
• 依照洲际酒店及度假村前厅部工作手册中规定的工作程序，确保所有客人进行交接班说明工作，确定了解酒店活动和运营要求和抵店和离店时均有服务人员为其提送行李，甚至为其储存
• 详细了解每天客人进行交接班说明工作，确定了解酒店活动和运营要求抵店和离店的情况，重点留意贵宾、优悦会会员和团组的活动
• 在高峰期对门僮进行协助，并监督对车道的交通控制
• 进行每日进行每日例会,以确保所有着装服务人员了解最新情况并得到正确指导，并保证工作开始前所有员工的穿着均符合规定、干净整齐。同样，员工的外表也应随时给人以干净、精明和整洁的印象
• 监督停车场服务员对客人车辆合适处理
• 询问客人的名字并且在整个交谈过程中称呼客人的名字至少3次
• 我们真诚的关心宾客，并通过每天践行真正的待客之道的承诺体现这一点：
• 诚挚态度-提供细致周到的关怀并发挥积极作用，与宾客建立真诚的情感联系
• 真正自信-具备工作必需的知识和技能，并让宾客相信我们可在他们入住期间提供帮助与支持，值得他们的信赖
• 用心倾听-重视宾客表达的观点，留意到通常被忽略的身体语言，了解宾客的愿望与需求
• 积极响应-准确机敏，及时周到的满足宾客需求
企业责任
• 完成其它分配的任务。可能需要担任值班经理
• 确保大厅和正门周边区域的清洁
• 负责报纸预订工作，并与报纸供应商协调早晨送报事宜。监督应接服务员送报情况
• 确保所有设备（手推车等）保养良好并得到准确记录
• 熟知紧急情况疏散和防火工作程序，并确保所有穿著酒店工服装的员工了解这些程序
Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the ‘Apply’ button. Start your journey with us today.
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment […]
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to […]
Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Support Experts take the initiative and deliver a wide range of […]
Subscribe to Hospitality Jobs newsletter to get the latest hospitality news around the world.
