Account Manager – Area Sales Office

HOW YOU WILL MAKE AN IMPACT

Your role is important, and below are some of the fundamental job duties that make your work unique.

Planning Activities

• Establish procedures and processes in relation to managing the account portfolio to drive market share
• Implement plans to ensure overall strategic direction of the account base and support Hilton’s revenue strategies
• Ensure relevant updates are sent to internal and external stakeholders
• Establish and develop long term effective working relationships with key customers to drive business
• Network with sub account handlers and global leads where relevant
• Strengthen relationships with key hotels and align strategies where relevant
• Maximise all opportunities by developing relationships with third parties (MICE agents and Travel Management Company (TMC))
• Build, implement and communicate the account strategies, and deliver the expected targets
• Develop account plans that specify objectives, timescales and sales activities to support the defined account strategy and ensure maximum opportunity for account penetration
• Accurately identify the level of influence and decision-making power of contacts in the customer organization and use these to secure business
• Accountable for communicating the strategy, ADP, and activities on a quarterly basis, along with relevant issues, opportunities, and successes
• Review customer base to determine new opportunities for account penetration

Organizing Activities

• Ensure participation and attendance at industry conferences and events
• Ensure information relating to customer requirements, interests and marketing activities is kept up to date using relevant Hilton procedures
• Review ADP on a quarterly basis and update records accordingly
• Manage customer RFPs with a focus on increasing the number of solicited and accepted hotels to drive market share
• Maintain Salesforce to ensure accurate and up-to-date customer account information is kept

https://efet.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1009/jobs/preview/208271