Account Mgr

Description

Ambitious, results-driven, and passionate about human interaction? Excited to join a dynamic, customer- and sales-oriented environment?

Then why not join us at Radisson Hotel Group!

Our commercial strength, experience, and professionalism driven by a passion for results, aim to deliver exceptional service, turning every interaction into a memorable moment.

As an Account Manager, you will be part of a team that is passionate about excellence and convinced that anything is possible!

Interested? Then say “Yes I Can!” and join our team today!

What We Offer Our Account Manager:

We aim to be as good a place to work as we are to stay. That is why we offer a competitive compensation and benefits package, which includes:

• Laptop, Mobile and Phone subscription
• Hospitalization insurance
• Food Allowance
• Special rates for our team members, and friends and families while travelling and staying in our hotels
• We take our “We grow talent, talent grows us” culture belief to heart. With us you will benefit from a wide range of development offers supporting your learning & growth right from your onboarding. This includes an individual development plan and unlimited access to more than +20K learning modules & programs through Radisson Academy
• Participate and live Responsible Business every day together with our team members in the hotel and in the local communities where we work on creating shared value, better futures and a better planet for all
• Growth and development opportunities within the Radisson Hotel Group

Main responsibilities of an Account Manager:

• Actively contributes to the smooth operation of the sales department through proactive initiatives and actions implemented for our hotels to maximize revenue.
• Identifies, pursues, and develops new business opportunities to expand the customer portfolio and generate incremental revenue.
• Manages a portfolio of B&B accounts across multiple segments, ensuring a tailored approach to each client’s needs and long-term commercial performance.
• Works proactively to improve customer satisfaction by providing quick and positive responses to requests and resolving issues.
• Helps achieve targets by implementing tailored action plans to ensure hotel commercial results and meet budgets.
• Establishes and maintains effective working relationships with all key stakeholders in the RHG ecosystem, including external clients, partners, and internal RHG stakeholders (General Manager, Revenue Manager, M&E, Marketing, etc.).
• Regularly and strategically analyses hotel performance and recommends corrective actions to improve financial results.
• Continuously monitors the competitive landscape to adjust sales strategies and optimize B2B market share.
• Ensures compliance with current legislation, plans, executes, and documents best practices as part of internal and external audits, and ensures necessary follow-ups.

Profile:

• Proven sales experience with strong problem-solving skills.
• Excellent portfolio and action plan management skills, with a field-oriented approach and exemplary leadership.
• Commitment to outstanding customer service and passion for hospitality.
• Ability to propose creative solutions and make relevant recommendations.
• Personal integrity and ability to thrive in a multicultural, multidisciplinary environment that demands excellence, knowledge, skills, time, and energy.
• Experience with IT systems, CRM, and professional travel platforms (CVent Lanyon, A360, SAP, etc.).
• Strong communication skills with fluency in English and Dutch or English and French is required.
• Solid financial analysis skills.
• Valid driving licence.
• Flexibility to travel nationally and internationally up to 30% of the time, as required by the role.

https://harri.com/Radisson-Collection-Grand-Place-Hotel-Brussels—Sales/job/2487681-account-manager?redirect=%7B%22url%22:%22%2Fradissoncareers%3Ffilters%3Dbrands%25253D1407809%22,%22group%22:%7B%22id%22:1503033,%22name%22:%22Radisson%20Hotel%20Group%22%7D%7D