Accounts Receivable

An Accounts Receivable Clerk with Waldorf Astoria Hotels and Resorts is responsible for managing and monitoring the hotel’s receivables, ensuring timely billing, accurate record-keeping and prompt collection of outstanding balances in a timely manner.  This role plays a critical part in maintaining strong guest relationships, ensuring accurate financial reporting and supporting the overall financial health of the property.

What will I be doing

The Accounts Receivable Clerk is responsible for the efficient operation of Billing and Collection and all activities related to credit control, billing and collection. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Prepare and issue accurate invoices for all hotel services including rooms, events, banquets and other outlets.
• Ensure that all charges are properly recorded and supported by appropriate documentation and in line with contracts, packages, and agreed rates.
• Monitor accounts receivable aging reports and follow up with guests, corporate clients, and travel agents for timely payment.
• Coordinate with Front Office, Spa, F&B, Sales and Events teams to validate all billable services. Liaise with teams to resolve billing queries and disputes.
• Evaluate and review credit applications from corporate clients and travel agencies, ensuring adherence to hotel credit policies.
• Reconcile daily revenue reports and ensure proper recording in the general ledger.
• Conduct regular audits of accounts receivable ledgers, investigating any discrepancies.
• Prepare monthly accounts receivable reports and analysis for the Finance Manager.
• Respond to guest inquiries regarding billing promptly and professionally.
• Maintain clear, courteous, and professional communication with clients to foster strong relationships.
• https://jobs.hilton.com/apac/en/job/HOT0C1GI/Accounts-Receivable-Clerk-Waldorf-Astoria-Dubai-Palm-Jumeirah