Accounts Receivable Assistant

To know and observe the credit policies of Villa Rosa Kempinski and Olare Mara Kempinski.
● Process the daily transfer from guest ledger (accruals) to city ledger of all invoices and credit card payments promptly.
● To monitor the postmaster accounts ensuring that the opening of those accounts are approved and they are closed within the stipulated time.
● To check if all daily City Ledger folios are received from Front Office.
● To check that room rates charged to travel agents are in accordance with their contracts.
● To ensure that group billings are completed as per contract.
To ensure that all folio transfers are approved and routed to correct customer.
● To ensure accuracy of all charges and credits posted to the individual accounts.
● To check if the invoices are attached with proper covering details e.g. commitment letter, LPO/PO/LSO, vouchers, or any other relevant documents supporting the charges before
dispatching them to customers.
● To maintain the records i.e. scanning copies of all invoices, supporting documents, statements, filing etc.
● To check the balances of account receivables to ensure that all figures are accurate and tied to related accounts.
● To balance all house accounts on a weekly basis.
● To investigate disputed charges and to follow up on queries received by City Ledger Customers and credit card customers.
● To reconcile payments and open invoices.
● To maintain ongoing detailed documentation of all collection efforts for future analysis of a customer’s credit worthiness and to serve as support in the event of a bad debt write-
off.
● To update approved credit customers in Opera AR, ensuring the credit application forms are current and up to date.
● To contact delinquent accounts and try to collect money in the shortest delay possible.
● To report to the Credit Manager all matters affecting credit and collection.
● To monitor and maintain supporting documents of all advance deposits.
● To reconcile and allocate credit cards.
● To reconcile and allocate Mpesa payments.
● To answer client’s queries promptly, professionally and efficiently.