Admin

POSITION SUMMARY

Rooms Administrator

The Rooms Administrator is responsible for providing administrative support to the Rooms Division, ensuring the efficient coordination of daily operations while maintaining the highest standards of accuracy, organization, and guest service. This role supports the Front Office and Rooms leadership team by managing Opera PMS, coordinating guest requests, handling departmental communications, and maintaining operational records.

Key Responsibilities

• Manage and maintain guest reservations, profiles, room blocks, traces, alerts, and other operational information within Opera PMS.
• Process, monitor, and respond to departmental emails, ensuring timely follow-up and accurate communication with guests and internal departments.
• Coordinate and track guest requests, special arrangements, VIP preferences, and service recovery actions to ensure prompt resolution.
• Maintain the Rooms Division calendar, including meetings, operational schedules, and important departmental activities.
• Prepare daily, weekly, and monthly operational reports as requested by the Rooms leadership team.
• Update and maintain departmental files, databases, and administrative records with a high level of accuracy and confidentiality.
• Prepare professional correspondence, letters, memorandums, presentations, and spreadsheets using Microsoft Office applications.
• Coordinate communication between Front Office, Housekeeping, Engineering, Guest Relations, Reservations, and other hotel departments to ensure seamless operations.
• Assist with monitoring operational tasks, follow-up actions, and departmental deadlines.
• Support the preparation of reports related to occupancy, arrivals, departures, VIP guests, room inventory, and other operational requirements.
• Ensure guest requests received via telephone, email, Opera traces, GXP, or other communication channels are assigned, monitored, and completed within established service standards.https://careers.marriott.com/guest-experience-expert-admin/job/BEF321B281083503C45094EB36A5C490?utm_source=marriottcareers&utm_medium=referralwebsite