Administrative Assistant – Sales & Marketing

A Sales Administrative Assistant is responsible for responding providing administrative and clerical support to department manager(s) in the hotel’s continuing effort to deliver outstanding service and financial profitability.

What will I be doing?

 As a Sales Administrative Assistant, you would be responsible for providing administrative and clerical support to department managers in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  Receive leads from Cvent, Speed RFP, hotel website and Groups 360 via Meeting Broker.

• If information is vague, will qualify the leads for more details.
• Assign leads and prepare booking via Delphi FDC based on sales manager assignments.
• Qualify phone call leads to gather detailed information using lead form. Build bookings and events based on those details.
• Assist with proposals, customer response forms, and value proposition writing
• Assist with preparing agreements/ addendums for sales managers before sending to clients

Cvent

• Responsible for maintaining resorts profiles; update new promotions, pictures, and document library (Menus, AV, etc.)

Delphi FDC

• Assist sales team in creating bookings in Delphi FDC from inquiries that aren’t automatically generated.
• Posting all relevant activity related to the inquiry into Delphi Activities.

Amenities

• Process in-room amenity requests by following department SOPs.
• Follow up with Room Service department on day of delivery to ensure timing and correct order is processed.
• https://jobs.hilton.com/apac/en/job/HOT0BJKN/Administrative-Assistant-Sales-Marketing-Department