Job Description
PRIMARY PURPOSE OF ROLE
The Assistant Food & Beverage Manager Covering Meetings & Events will be responsible for the strategic initiatives overall for the Meetings & Events / Food & Beverage Service Department tied to business expansion, growth, and the necessary cultural evolution to support both. The function should be supportive, proactive, analytical and entrepreneurial; creating memorable moments for our guests, fostering an empowered environment for the team whilst working closely with all key business partners in order to achieve quality results. The job incumbent acts as an ambassador for the brand, reflecting the company culture and values. All work is carried out in accordance with company corporate policies, procedures and service concepts according to local requirements and regulations.
MAIN RESPONSIBILITIES
- Ensure the smooth running of the meetings & events / food & beverage department, where all aspects of the guest Food & Beverage service experience are delivered to the highest levels, ensuring both property and company standards are attained and adhered to.
- Working proactively to maximize guest satisfaction and comfort, delivering a positive and responsive approach to enquiries and problem resolution.
- Develops and implements strategies where key food and beverage metrics are identified, communicated and delivered where reports and tracking tools are effectively maintained in line with defined initiatives & targets.
- Effectively manages the life cycle of the team within the department, fostering a culture of growth, development and performance whilst reflecting and promoting the company culture and values.
- Prepares and is responsible for the departmental budget, ensuring that costs and departmental inventory is controlled and that target productivity and performance levels are attained.
- Build and maintain effective working relationship with all key stakeholders and partners both internal and external ensuring all communications and activities are controlled and undertaken in a timely manner.
- Establish and deliver effective programmes that advances service standards, profitability and cost control which may include working with internal and external stakeholders as required, whilst incorporating environmental concerns.
- Ensures adherence to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required.
- Collaborates with the Head of Department, ensuring that departmental inventory is maintained, that productivity targets are achieved and performance levels are attained
- Build and maintain effective working relationships, communicating with key stakeholders whilst promoting the company culture and values.
- Ensures adherence to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required
Qualifications
MINIMUM REQUIREMENTS:
- 3 to 5 years of relevant experience in food & beverage service or similar in a 5* Hotel
- National academic qualifications / Degree in Hospitality Management preferably
- A proven track record in a similar role within a quality environment and to be able to Proven experience in a food and beverage position, ideally within a hotel environment
- Strong problem-solving capabilities with the ability to adapt to changing environments
- Excellent leadership skills with a hands-on approach and lead-by-example work style
- Commitment to exceptional guest service with a passion for the hospitality industry
- Ability to find creative solutions, offering advice and recommendations
- Personal integrity, with the ability to work in an environment that demands excellence, time and energy
- Strong communication and listening skills, excellent speaking, reading and writing skills
- Outstanding analytical and strategic skills improving the business from a financial perspective
- Excellent ability to work collaboratively across functions and cultures in a global environment
- Skilled with Microsoft Office software, especially in Excel
- An open, positive and communicative personality
- Ability to handle multiple challenging priorities and assignments
SOFT SKILLS:
- Ability to work within a diverse team, good communication skills, Dedicated, hardworking and honest
https://radissoncareers.com/job/assistant-food-and-beverage-manager-in-durban-south-africa-jid-33471
