Agent, Front Office

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

Share

Facebook
Twitter
LinkedIn

Agent, Front Office

airmont Orchid is an award-winning luxury resort located on the majestic Kohala Coast of Hawai‘i Island. Immerse yourself in an authentic Hawaiian experience, surrounded by 32 oceanfront acres of lush tropical gardens, cascading waterfalls and a tranquil white sand beach and lagoon. Hawai‘i’s warmth and serenity are reflected throughout the design of our family-friendly hotel accommodations with spacious guest rooms, suites and the exclusive Fairmont Gold concierge floor.

Resort amenities include our Spa Without Walls, a 10,000-square-foot oceanfront pool, cultural activities, onsite restaurants, access to world-class golf, a 24/7 fitness center and a 10-court tennis pavilion. Inspired by culture, well-being and genuine aloha, Fairmont Orchid welcomes you to experience authentic Hawai‘i.

What is in it for you:

*benefit available for fulltime or part time employees while being a part of the Fairmont Orchid ‘Ohana

  • Premium preferred provider medical/drug/vision benefits at competitive prices*
  • We put you first & value you with employer paid coverage for group life and accidental insurance coverage ($7,500) + Coverage is available for your ‘ohana!*
  • We believe that hospitality has the power to unlock a better tomorrow with our 401(k)/retirement saving plan & matching program.
  • Don’t just live in the moment – own your moment with 11 paid holiday/personal days per year + 10 days of paid vacation that begin accruing immediately*
  • We go the extra mile by offering 50% discounts at hotel restaurants, 30% discount on retail items at our Fairmont Store & 30% discount of services offered in our Spa Without Walls.
  • We are globetrotters taking advantage of our Travel Program with employee discounts at Accor properties + Friends & Family rates (5,000+ hotels worldwide)*
  • Complimentary meals in our employee dining facility

 

Job Description

 

First impressions are everything! As an Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What you will be doing:

  • Assist guests with check in and checkout, as well as other cashiering duties
  • Review arrival lists and prepare compendiums prior to guests’ arrival and check-into system if necessary
  • Welcome guests on arrival, register and issue room keys according to departmental standards and procedures
  • Ensure that members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service. Prepare and send welcome cards and amenities to room prior to guest arrival
  • Liaise closely with other relevant departments to ensure that guests requests and needs are met
  • Update and maintain repeat guest history system
  • Promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue
  • Handle guests’ complaints and comments tactfully and efficiently
  • Handling guests’ mails, messages, and answering of phone calls
  • Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed
  • Be vigilant in regard to in-house credit matters and act upon any discrepancies
  • Alert Security or Duty Manager of suspicious looking person(s) / articles
  • Maintain complete knowledge of all food & beverage services, outlets and hotel services/features
  • Attend all briefings, meetings and trainings as assigned by management
  • Be well versed in hotel fire & life safety/emergency procedureshttps://careers.accor.com/global/en/job/agent-front-office-full-time-in-fairmont-orchid-hawaii-kohala-coast-united-states-jid-89001

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

Related Offers

Fronk Desk Night Supervisor

Job for: Locals

Mondrian & Hyde Ibiza Únete a nosotros para disfrutar de una oportunidad única de trabajar con dos marcas hoteleras diferentes. Mondrian Ibiza es un elegante paraíso con 154 habitaciones y espacios públicos de diseño, incluida una amplia terraza con vistas a la bahía. Hyde Ibiza es un paraíso para los amantes de la gastronomía inspirado en los […]

Spain

Front Desk Agent

Job for: Locals

Fairmont Chicago, Millennium Park Rising gracefully above Millennium Park and Chicago’s impressive lakefront, Fairmont Chicago, Millennium Park is a leader in Food & Beverage in the city, with the newly launched partnership with Richard Sandoval Hospitality for our multi-million dollar pan Latin restaurant and tequila bar, Toro. With beautifully appointed, extraordinarily spacious guestrooms and spectacular […]

United States

Front Office Assistant Manager

Job for: Locals

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that works brings purpose to your life so that during your journey with us, you can continue to […]

United States

Commis.e de rayon

Job for: Locals

es hôtels Fairmont ont rejoint la grande famille Accor en 2016, un leader mondial dans l’hôtellerie avec un portefeuille diversifié de marques emblématiques. Situé en plein cœur du quartier des affaires, véritable épicentre du centre-ville de Montréal, Fairmont Le Reine Elizabeth est depuis longtemps l’emblème d’une ville connue pour sa créativité, son esprit de collaboration, […]

Canada

Guest Shuttle Driver

Job for: Locals

Company Description   Who We Are: Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It’s the perfect work/life combination.   Job Description   Fairmont Banff Springs is seeking a professional and […]

Canada

Add Your Heading Text Here