Agente de Reservas

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Agente de Reservas

Descripción de la empresa

 

Upscale, 5 star hotel in Barcelona, Port Olimpic, being in the city centre, but only a few metres from the beach

A Sofitel Hotel in Barcelona! With an unbeatable location overlooking the sea and close to the beach, it is ideal for business and leisure travelers.
It has comfortable rooms, two pools and a gym. For meetings, it has fully equipped rooms that can hold up to 800 people.
Our service and commitment is focused on satisfying the needs of all our guests so that they can make the most of their stay in Barcelona. Barcelona, the city of Gaudí, is one of the most modern cities in the country, and not surprisingly, major technological congresses such as Mobile World are held in this city. Not everything is future, culture and history are essential to understand its people. The Sofitel hotel is located opposite Barceloneta, its most famous beach. A few minutes walk away is the Gothic Quarter, one of the main tourist attractions of Barcelona. It is well connected to the airport and the train station.

 

Descripción del empleo

 

  • Gestionar y procesar con precisión todas las solicitudes de reserva recibidas a través de los distintos canales de distribución, garantizando su atención dentro del mismo día hábil y conforme a los procedimientos y estándares de la marca.
  • Mantener un enfoque comercial orientado a maximizar la ocupación y los ingresos del hotel, asesorando a los huéspedes sobre la opción de alojamiento y los servicios que mejor se adapten a sus necesidades.
  • Brindar una atención personalizada y de excelencia, ofreciendo una experiencia alineada con los estándares de hospitalidad y calidad de la compañía.
  • Verificar el cumplimiento de las políticas de tarifas, cancelaciones, modificaciones y depósitos aplicables a cada reserva.
  • Coordinar con los diferentes departamentos del hotel las solicitudes especiales de los huéspedes, garantizando una adecuada preparación para su llegada y una estancia memorable.
  • Identificar y aprovechar oportunidades de up-selling y cross-selling, promoviendo categorías superiores de habitaciones, promociones vigentes y servicios adicionales del hotel, con el fin de incrementar los ingresos y mejorar la experiencia del huésped.
  • Mantener actualizado el inventario de habitaciones y asegurar el adecuado control de la disponibilidad en el sistema de gestión hotelera.
  • Resolver de manera ágil y profesional las incidencias relacionadas con reservas, escalando los casos que lo requieran al Supervisor de Reservas.
  • Gestionar grupos reservados de manera individual por los participantes, asegurando el cumplimiento de las condiciones pactadas y la correcta coordinación con las áreas involucradas.https://careers.accor.com/global/en/job/agente-de-reservas-in-sofitel-barcelona-skipper-barcelona-spain-jid-101019

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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