Assistant Conference and Events Operations Manager

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2026
Proudly voted by our Team Members

A World of Rewards

• Complimentary, nourishing meals provided while on duty
• Exceptional development programmes, designed to support and accelerate your growth at every stage
• Opportunities to make a meaningful impact through our industry‑leading Corporate Responsibility initiatives
• Team Member Travel Programme, offering exclusive discounted stays and 50% off food & beverage
• High street savings through Perks at Work
• 28 days’ holiday, including bank holidays, rising to 33 days with length of service

We are looking for hospitality professionals who are passionate about delivering an exceptional fives star guest experience, consistently upholding the worldclass service standards recognised by Forbes.

Here’s what you’ll do during a typical day:

As an Assistant Conference & Events Manager, you will support the strategic and operational leadership of the Conference and Events function, ensuring flawless execution, refined service delivery, and memorable guest experiences. You will play a key role in financial stewardship, team leadership, and continuous enhancement of product quality.

Key responsibilities include:

• Support the management and day‑to‑day operations of Conference, Events, and Banqueting to ensure seamless and elevated guest experiences
• Consistently deliver exemplary levels of service in line with ultra‑luxury brand standards
• Monitor and analyse guest satisfaction, driving continuous service and operational improvements
• Contribute innovative ideas to enhance the scope, quality, and creativity of Conference and Banqueting offerings
• Optimise revenue performance while exercising disciplined cost control, identifying opportunities for operational efficiencies
• Assist in setting and achieving realistic short‑ and long‑term budgets, forecasts, and departmental objectives
• Provide strong, visible leadership to Conference and Banquet teams, ensuring performance targets are met and exceeded while supporting individual development
• Maintain effective communication and strong working relationships across all departments, as well as with external clients and suppliers
• Ensure staffing levels are aligned with business demands and service excellence requirements
• Oversee ongoing training initiatives to uphold luxury service standards and operational consistency
• Ensure effective communication meetings are conducted, with accurate follow‑up and distribution of minutes
• Address staff performance matters professionally and in strict accordance with company policies and procedures
• Support recruitment, training, performance management, and development initiatives for operational teams as required
• Provide operational support to other departments when necessary, ensuring a collaborative and guest‑centric approach

What are we looking for ?

An Assistant Conference & Events Manager works proactively on behalf of our Guests, while leading and collaborating with Team Members to deliver elevated results. Success in this role requires the following skills, behaviours, and attributes:https://efet.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1009/jobs/preview/209363