Assistant Director, Housekeeping

Reporting to the Director of Housekeeping, the Assistant Director is responsible for leading, coaching, and inspiring a Housekeeping Team of approximately 185 people in our 757-room hotel. We are looking for someone with a passion for people and a relentless commitment to ensure the highest levels of satisfaction for both our guests and colleagues.

Competitive Salary: $83,000 – $85,000 gross annually, based on previous experience & education

Job Duties Include:

• Establish goals, measurements and results for the department along with the Director of Housekeeping
• Promote high morale through recognition and removal of identified barriers
• Organize and participate in colleague recognition events
• Responsible for coaching, developing and managing the performance of the Housekeeping team
• Plan and organize all deep cleaning cycles and projects relating to guest rooms and public areas
• Track and address all guest comments and concerns
• Monitor labor costs while ensuring effective resource scheduling, vacation planning and department productivity
• Provide necessary resources, functional tools and equipment to get the job done
• Effective everyday communications, including performance management
• Ensure a safe work environment is maintained at all times and that all colleagues are committed to working safely
• Monitor/revise as needed, departmental health & safety tools including ALLSAFE, WCB & WHMIS training programs, policies and practices
• Enhance and monitor department environmental initiatives and recycling programs
• Effective and timely interaction with all hotel departments
• Communicate effectively with the Maintenance department regarding guest rooms and public areas
• Adhere to all hotel environmental policies, programs and initiatives
• Other duties as assigned

Your Skills & Qualifications:

• Proven ability to successfully lead and motivate a large team
• Highly organized with a proactive approach to getting the job done
• Proven ability to perform under pressure in a fast-paced, team-based environment
• Minimum 2-3 years of experience at a Supervisory or Manager level within the Housekeeping or Front Office in a luxury hotel
• Computer literate in Property Manager and Microsoft Window applications is required
• Experience with Hotsos program would be an asset
• University degree or college diploma in hospitality management is an asset
• Strong interpersonal and problem solving abilities
• https://careers.accor.com/global/en/job/assistant-director-housekeeping-in-fairmont-banff-springs-banff-canada-jid-58594