Assistant Director of Front Office

Situated atop the scenic bluffs overlooking Santa Monica Beach, Fairmont Miramar Hotel & Bungalows is just a stone’s throw away from some of Southern California’s best attractions including Santa Monica Pier and its historic carousel as well as Third Street Promenade — famous for its fine restaurants, live entertainment, movie theatres, shopping, local artists’ scene and a weekly farmer’s market.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities
• Career development opportunities with national and international promotion opportunities. The sky is your limit
• Salary Range: $95,000-$105,000 USD Gross per annum

Reporting to the Director, Front Office, responsibilities and essential job functions include but are not limited to:

• Assist the Director of Front Office in overseeing all Front Office and Guest Services operations, ensuring service standards are consistently met or exceeded.
• Lead, mentor, and support a team of supervisors and line-level colleagues across Front Desk, PBX Operator, Bell/Lobby Ambassadors, and Concierge.
• Ensure efficient and personalized guest check-in/check-out procedures.
• Monitor guest feedback and work cross-departmentally to implement service enhancements.
• Manage daily scheduling, payroll, and shift coverage to meet forecasted occupancy.
• Handle guest escalations and VIP arrivals with professionalism and confidentiality.
• Support the implementation and training of Opera Cloud PMS, maintaining system accuracy and team competency.
• Collaborate with Housekeeping, Engineering, and other departments to ensure seamless communication and operational flow.
• Assist with labor productivity, expense and inventory control, and KPI tracking for the department.
• Uphold and model Fairmont brand standards and Forbes service expectations.
• Other duties as assigned

• Minimum 3 years of progressive leadership experience in luxury hotel Front Office operations.
• Proven knowledge and hands-on experience with Opera Cloud Property Management System is required.
• Strong communication, organizational, and interpersonal skills.
• https://careers.accor.com/global/en/job/assistant-director-of-front-office-in-fairmont-miramar-hotel-and-bungalows-santa-monica–jid-72641