Assistant Director of Front Office

The breathtaking San Diego waterfront property is searching for an Assistant Director of Front Office to join the team.  The 30-story hotel with 1190 hotel rooms and 170,000 sq ft of meeting space offers a unique urban coastal experience for every guest.

This position reports into the Director of Rooms and will oversee a team of 6 managers and approximately 50 team members.

The ideal candidate should have:

• Minimum 2 years of front office management in 450+rooms property
• OnQ knowledge
• Excellent organizational skills
• Schedule flexibility

The annual salary range:  $85,000 to $100,000

What will I be doing?

As an Assistant Director of Front Office, you would be responsible for assisting in the direction and administration of all Front Office operations in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Assist in the direction and administration of all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
• Assist in monitoring and developing team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
• Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
• Oversee the VIP process to include, but not limited to, reviewing
• https://jobs.hilton.com/apac/en/job/HOT0BMDI/Assistant-Director-of-Front-Office-Hilton-San-Diego-Bayfront