Concierge

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Concierge

At IHG we promise to give colleagues…

  • Room to Belong:  Enable
  • Room to Grow:  Enrich
  • Room to Make a Difference:  Empower

The InterContinental creates exceptional experiences through our Brand Values by being:

  • Thoughtful
  • Cultured
  • Remarkable

We cultivate an engaging environment for our colleagues and guests by enlivening our IHG Core Values:

  • Do the right thing
  • Show we care
  • Aim higher
  • Celebrate difference
  • Work better together

About this position

We want to make our guests’ experiences truly memorable from the very first moment they set foot in one of our hotels. To set the right tone, we’re looking for a Concierge capable of leaving no stone unturned in pursuit of complete guest satisfaction.  This role provides personalized guest services and serves as a knowledgeable resource for hotel amenities, local attractions, dining, transportation, and entertainment. Makes reservations and arrangements based on guest preferences and resolves guest needs using judgment and service expertise. Handles non-routine guest requests independently and may coordinate with internal and external partners. Work requires sound judgment, service knowledge, and autonomy within established service standards.

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

  • Building guest relationships through a swift, professional and highly personal service
  • Collect, provide and maintain comprehensive, updated In the Know knowledge to be prepared to meet guest requests and deliver superior service. These services could include: sporting events, places of interest, restaurants, theatre, transportation tickets, sightseeing tours, and any other information of interest. 
  • Resolving guest issues and using their feedback to improve guest satisfaction
  • Delegating duties to your team while also setting exceptional standards

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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