Assistant Director of Front Office

JOB DESCRIPTION

The gorgeous Waldorf Astoria Resort in Maui, Grand Wailea, is looking for an Assistant Director of Front Office to join the Front Office team!

Located on 40 acres of lush tropical gardens, this Forbes Recommended property is consistently ranked among the world’s best resorts with 780 rooms, 100,000 square feet of banquet space, and 12 food and beverage outlets. This includes 6 restaurants, 2 bars, a cafe, and in-room dining. 

In this role, you will play a vital role in assisting in the direction and administration of all Front Office operations.

The ideal candidate is a strong team player that is detail-oriented with a passion for creating exceptional events.

Want to learn more? Want to learn more?  Hotel Website, Facebook, Instagram, YouTube

What will I be doing?

As an Assistant Director of Front Office, you would be responsible for assisting in the direction and administration of all Front Office operations in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Assist in the direction and administration of all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
• Assist in monitoring and developing team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
• Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
• https://jobs.hilton.com/apac/en/job/HOT0CBP5/Assistant-Director-of-Front-Office-Grand-Wailea-Resort