Assistant Director of Residences

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Infinite perfect places in one perfect paradise. The modern embodiment of the spirit and soul of the Caribbean, this beachfront oasis is everything you could need in a luxury getaway. A place where smiles greet you as you step off the boat, where the crest of the sun over Nevis Peak sparkles on the waters of two oceans that meet but never cross, Nevis is a captivating combination of adventure, serenity and recreation that just waits for your discover.

About the role

The Four Seasons Resort, Nevis is Seeking an Assistant Director of Residences who will be responsible for ensuring the comfort and safety of our residents, their guests, and maintenance of residential assets. Managing and leading employees by providing a work environment which upholds the culture of Four Seasons and is in accordance with the Homeowner’s Association (HOA)

What you will do

• Engage with Residence owners creating genuine connections and know their preferences, family members, frequent visitors, and vendors. Follow up with glitches and provide personalized recognition for special occasions and events.
• Liaison between The Hotel and Residences. Stay informed about The Resort current events and communicate to residents and staff. Report any service discrepancies through the proper channels.
• Maintain the physical property to the highest standards including all back of house areas, public areas, parking, landscaping, and equipment. Inspections should be conducted on a regular basis with reports kept as required. Ensure compliance with all Health and Safety systems.
•  Manage and oversee all aspects of employee relations including scheduling, interviewing, training, coaching, recognizing, appreciating, responding appropriately to concerns and complaints, disciplinary action, and payroll.
• Ensure compliance with Residences polices HOA (Homeowner- Association) Agreements, operating procedures, rules and regulations for the residents and staff.
• Ensure proper par levels for supplies and equipment is operational and in good repair. Get bids when required for repairs or replacements. Allocate costs and track within budgeting guidelines.
• Assist the Director of Residences with creating annual budgets and monitor throughout the year.
• Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
• Work harmoniously and professionally with co-workers and supervisors.

What you bring

• Three to Five years in management role with residential property management experience. Previous Rooms, Finance and Engineering experience useful.
• Knowledge of residential operations, rules and regulations, HOA policies, finance, governance, and innovative resident experiences.
• The ability to lead a team in a positive and effective manner, creating a great place to work for all.Ability to read, write and speak English in a clear manner.

What we offer: 

https://careers.fourseasons.com/us/en/job/REQ10352025/Assistant-Director-of-Residences