Assistant Director of Rooms

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Since opening in 1928, our legendary property has been the preferred address for celebrities, royalty and the international elite — and it’s easy to see why. Located at the intersection of Wilshire Boulevard and Rodeo Drive, we put you in the enviable heart of Beverly Hills, with designer shopping, fine dining and postcard-worthy views at our doorstep.

Assistant Director of Rooms

Beverly Wilshire a Four Seasons Hotel

The Beverly Wilshire a Four Seasons Hotel is looking for a Assistant Director of Rooms who shares a passion for excellence and who infuses enthusiasm into everything they do.

This position has the opportunity to shape Guest Experience by providing exceptional knowledge and service in support of our world-renowned hotels. The position reports to Director of Rooms.

Work authorization for the location is required.

Join Our Team

Located at the intersection of Wilshire and Rodeo, an international cast of personalities comes together amid urban buzz, Hollywood glamour and a sophisticated California vibe. Experience CUT, Wolfgang Puck’s, and become part of a iconic hotel of the Four Seasons Portfolio.

Work on a team that is built on mutual respect, collaboration, excellent service and passion for providing above and beyond guest experiences.

Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998.

About the role:

The Assistant Director directs and controls the activities of the Front Desk, CORE, Concierge, Housekeeping, Guest Services, Spa and Security.  Assures that standards are met, guests and employees are satisfied and problems are promptly resolved. Acts as the senior manager in these departments when department head is unavailable. Assumes the responsibilities of the Director of Rooms in his/her absence. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.

• Manages the Department Heads in the departments named above. Ensures thorough communications and follow-up on any problems, guest or employee request or special requirements, and hotel initiatives. Interviews, and trains the staff.  Conducts Performance Evaluations and disciplines staff when needed.
• Reviews and monitors schedules of staff in all departments in the Rooms Division. Monitors their activities to assure that standards are being met, staff is being supported and guest needs are being met. Inspects all areas of responsibility in the Rooms Division.
• Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Will resolve complaints in person, by phone or through written message.
• Assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.
• Assures that financial goals are being met.  Monitors and controls labor expense, and supplies/equipment expenses. Works closely with Reservations, Sales and the Front Office tohttps://careers.fourseasons.com/us/en/job/REQ10365670/Assistant-Director-of-Rooms