Assistant Director of Sales

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

The Assistant Director of Sales who will lead our resorts China sales strategy with our diverse and dynamic team.

The Assistant Director of Sales is a shared services leadership position responsible for managing the Sales Group for Four Seasons Maldives & Four Seasons Bali.  As part of a shared services collection with shared ownership, the ability to embrace, collaborate and support the “Shared-Services Model” while aligning efficiencies within the cluster is essential.

This position is a Department Head level and reports to the Regional Commercial Director for Maldives and Senior Commercial Director for Bali.

Special Requirements

• 3 years strong relevant experience in territory with solid relationships in all segments including retail, wholesale, and group.
• Strong working experience and relationships with wholesale segment of China trade.
• Able to analyze competitor trends and develop strategic sales plans to meet revenue targets in territory.
• Strong customer service and business development Skills
• Highly motivated individual with strong organizational skills.

• Ability to draft and present comprehensive Sales Action Plan.
• Working knowledge Golden Sales & Catering, MS Word, Excel and Power Point.

Major Responsibilities

General

• Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden Rule
• Demonstrates standards awareness, by setting example for standards execution, standards testing and implementing action plans to achieve established product and service goals
• To represent Maldives, Bali and Palau in all areas, internally and externally, to the highest standard, in line with established guidelines and procedures.
• To work closely with the Sales & Marketing offices daily as it pertains to sales and marketing activities in your marketplace.

Departmental

• Understand the Commercial Plan and Budgets for the resorts & Explorer as necessary.
• Understand Four Seasons Management Operating Standards (MOS) for Sales and Marketing.  Carry out responsibilities in line with these standards.
• Strong focus on new business development.
• The ability to make telephone and personal sales calls to accounts in assigned market areas.  Follow up promptly with appropriate action to support telephone and personal sales calls.
• The ability to do conduct effective presentation of our properties.
• The ability to travel and solicit business designated by the marketing plan (up to 70% of time)
• The ability to qualify and follow-up on all leads and maintain a good relationship with Four Seasons Worldwide Sales Office and other Four Seasons Hotels.
• The ability to evaluate, solicit, sell and confirm business as required to meet individual goals and overall budgeted sales and profitability.
• The ability to work independently.
• The ability to create group proposals and follow up for all groups.
• The ability to develop data and recommend programs to meet client’s needs as well as recommend alternate proposals.https://careers.fourseasons.com/us/en/job/REQ10348057/Assistant-Director-of-Sales-based-in-China