Assistant Director of Training

At Waldorf Astoria, we create unforgettable experiences for our guests, meaningful opportunities for our Team Members, and a positive impact in our community. 

In this role you will be reporting to the Director of Human Resources. The ideal candidate will have experience working in a Training and/or Quality Assurance Management role in a luxury and/or resort setting and is familar with Forbes Travel Guide standards.

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What will I be doing?

The Assistant Director of Training and Quality Assurance is a key leader within the hotel’s HR team, responsible for supporting the Director of Human Resources in all aspects of talent management, employee relations, and compliance, while leading the hotel’s training and service quality initiatives. This role ensures that the hotel maintains its reputation for luxury service by cultivating a high-performance culture, delivering world-class onboarding and training programs, and monitoring service standards to exceed both guest and employee expectations.

Key Responsibilities

Human Resources Leadership

• Partner with the Director of Human Resources to oversee daily HR operations, including recruitment, employee engagement, performance management, and policy compliance.
• Provide guidance and coaching to managers and supervisors on employee relations, disciplinary actions, and conflict resolution.
• Support HR compliance with federal, state, and local labor laws as well as company policies.
• Assist with workforce planning and succession strategies to ensure strong talent pipelines.
• Maintain HR systems and reports related to headcount, turnover, and labor costs.

Training & Development

https://jobs.hilton.com/apac/en/job/HOT0CDE0/Assistant-Director-of-Training-and-Quality-Assurance-Grand-Wailea-A-Waldorf-Astoria-Resort