Assistant Food and Beverage Manager

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As an Assistant Food & Beverage Manager, you’re not just supporting daily operations of one or more dining outlets – you’re contributing to creating memorable guest experiences that leave a lasting impression.

Here’s what you’ll do during a typical day:

• Assist the Food & Beverage Manager in overseeing the daily operations of all Food & Beverage outlets, ensuring consistent service standards and guest satisfaction.
• Support the implementation and maintenance of Hilton brand standards, policies, procedures, and service excellence initiatives.
• Lead, coach, and motivate Food & Beverage team members to deliver exceptional guest experiences and achieve departmental objectives.
• Assist with staff scheduling, daily briefings, duty assignments, and effective deployment of team members according to business levels.
• Monitor service quality, guest satisfaction, and operational standards, taking prompt corrective action where required.
• Assist in managing departmental revenues, costs, payroll, and operational expenses in line with approved budgets and business targets.
• Monitor food and beverage quality, portion control, presentation, and compliance with established standards.
• Support inventory control, stocktaking, purchasing, receiving, and proper storage of food, beverage, and operating supplies.
• Ensure compliance with Hilton’s food safety, hygiene, health and safety, and HACCP requirements.
• Handle guest feedback and complaints professionally, following through to ensure satisfactory resolution and guest recovery.
• Conduct regular outlet inspections and ensure that corrective actions are completed within agreed timelines.
• Work closely with the Culinary, Stewarding, Front Office, Housekeeping, Engineering, and other departments to ensure smooth hotel operations.
• Assist with training, onboarding, performance coaching, and development of Food & Beverage team members.
• Conduct daily pre-shift briefings and communicate hotel information, promotions, VIP arrivals, special events, and operational priorities to the team.
• Support the planning and execution of promotions, special events, banquets, conferences, and other Food & Beverage activities.
• Maintain effective communication with guests, colleagues, supervisors, and management at all times.
• https://efet.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1009/jobs/preview/219775