Assistant Front Desk Manager

Splendido, A Belmond Hotel, part of the LVMH Group, is an emblem of Portofino’s allure. Our elevated escape is perched in the protected Portofino hills, overlooking the glittering Gulf of Tigullio and charming Portofino. We are proud of our legendary past and continue to visualise our heritage of the future.
Become part of a caring team of professionals striving for excellence. At Belmond we look for effortlessly engaging characters, whose personality, humour and charm shine through, creating a culture for unscripted and instinctive service and genuine human connection.

We are looking for a Assistant Front Desk Manager for the next season to join our Front Office team.
The ideal candidate is willing to provide authentic, luxury experiences in world-renowned destinations to our guests, demonstrating care, confidence and curiosity. He/she is passionate about service and willing to grow professionally.

He/She will Report to the Front Desk Manager.

Main Duties & Responsabilities:

• Support the Front Desk Manager in the day-to-day management of reception operations.
• Supervise and coordinate the activities of the reception team to ensure efficient and effective service
• Greet guests warmly upon arrival and assist with check-in and check-out procedures.
• Address and resolve guest complaints or concerns promptly and courteously, ensuring guest satisfaction.
• Monitor and ensure compliance with hotel policies and procedures.
• Prepare and reconcile daily financial reports and ensure proper documentation.
• Assist with administrative duties, such as updating reservation logs and managing guest lists.
• Train and mentor reception staff, providing guidance and support as needed.

Requirements

• Proven experience of at least 2-3 years in similar roles like Assistant Front Desk Manager, within luxury 5-star hotels or international chains.
• Excellent knowledge of Front Office operations and hotel property management systems (e.g., Opera PMS, HMS).
• Strong customer focus and a natural aptitude for delivering an exceptionally high standard of service.
• Outstanding leadership, interpersonal communication, and problem-solving skills.
• Ability to work under pressure and manage complex situations calmly and professionally.
• Fluent command of both Italian and English (written and spoken) is essential. Knowledge of a third language (e.g., French, German, Russian, Arabic) will be considered an advantage.
• Excellent proficiency in the Microsoft Office suite (Word, Excel, Outlook).
• Availability to work shifts, including weekends and public holidays.
• Secondary school diploma or university degree, preferably in tourism or hospitality management.

Benefits

https://career.belmond.com/job.html?shortcode=231964FE39