Assistant Front Desk Manager

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It’s the perfect work/life combination.

Representing The Fairmont Banff Springs through excellence in guest service.  Responsible for the effective and efficient operation of the Front Desk team. Lead, teach, coach and inspire the supervisors and colleagues of the Front Desk while committed to helping the hotel become one of the world’s finest heritage resorts.

Competitive Salary: $66,000-$67,000 gross annually, based on previous experience & education

Reporting to the Front Desk Manager, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Ensure guest satisfaction levels and standards of quality of service in addition to actively developing and implementing new systems and standards
• Handle of guests comments and complaints, ensuring guests needs are met or exceeded,
• Participate in interviewing and recruitment of Front Office Reception Agents
• Ensure efficient training and development of personnel by means of detailed systems and procedures in the Front Office (training manuals, fact sheets, internal coding systems, etc.)
• Oversee and participate in guest relations and directs arrangements for VIP and special attention reservations
• Give effective support to staff for the work, which has to be done and assists in all matters pertaining to the Front Office
• https://careers.accor.com/global/en/job/assistant-front-desk-manager-in-fairmont-banff-springs-banff-canada-jid-114055