Assistant Front Office Manager前厅部副经理

JOB OVERVIEW职位概述
• Assist in managing all aspects of the front office areas which may include but is not limited to guest registration, bell services, concierge services, business center, telephone services, and guest reservations to ensure guest satisfaction and maximize hotel profitability. Adhere to all brand standards and desk merchandising. Serve as Front Office Manager in his/her absence.
• 协助管理前台各方面工作，包括但不限于注册客人，行李服务，礼宾服务，商务中心，电话服务，客人预订来确保客人的满意度，使酒店利润最大化。遵守品牌规范。在前台经理缺席时代理其职位。

At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:
• Be charming by being approachable, having confidence and showing respect.
• Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.
• Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.
在洲际酒店及度假村®，我们希望宾客感觉风格独特、时尚现代和深入洞悉，这意味我们需要你：
• 亲切、充满自信、体现尊重来展现富有魅力的你。
• 理解和预测宾客的需要、做到细心周到、具主人翁精神、把事情办好，保持专注当下。
• 见多识广、分享阅历、展现你的风格来创造令人感觉特别的时刻，做到令人难忘。
DUTIES AND RESPONSIBILITIES工作职责
• Assists the Front Office Manager in all aspects of their duties
• 协助前厅部经理的各方面工作
• Assist Front Office Manager in execution of the management of staff
• 协助前厅部经理管理员工
• Monitor Front Office personnel to ensure guests receive prompt, cordial attention and personal recognition
• 监督前厅部员工，以确保来宾被及时的礼貌接待并得到充分的注意和重视
• Monitor Front Office and particularly Guest Relations personnel, to ensure IHG Rewards Club, known repeat guests and other VIPs receive special attention and recognition
• 监督前厅部，特别是客户关系人员，以确保IHG优悦会会员、常客和其它贵宾得到特别关照和尊重
• Control the availability of rooms, rooms types, accuracy of room count and rate categories
• 管理房间空余情况、房间类型、房间出租率和价格类型的准确性等
• Maximize occupancy, revenue and average rate while maintaining high service standards
• 在保持服务的高标准的同时将入住率、收益和平均价格最大化
• Liaise with Housekeeping Department to ensure room image is maintained and the “Room Ready on Arrival” policy is adhered to
• 与客房部联系，保持客房形象，并遵守“到店即可入住”的政策
• Turn away guests if occupancies deem it necessary ensuring no good-will is lost
• 如无房则婉拒来客，以免丧失信誉
• Liaise closely with Executive Housekeeper to ensure special guest needs, amenities and other room related requests are met
• 与行政管家紧密联系，以确保客人的特殊需要、关于各类用品的需要和其它与客房相关的需要得到满足
• Be aware of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out
• 掌握信用政策和程序，并与财务部密切联系，以确保信用程序的完全执行
• Know system recovery procedures
• 掌握系统复原程序

https://careers.ihg.com/en/job-details/?jobref=Assistant+Front+Office+Manager%e5%89%8d%e5%8e%85%e9%83%a8%e5%89%af%e7%bb%8f%e7%90%86%7cIHG_en_ZA%7cA561181857#1355