Assistant Front Office Manager

Embassy Suites by Hilton Orlando International Drive Convention Center, Located within 10 minutes of Universal Orlando Resort and SeaWorld, this bustling property is seeking an Assistant Front Office Manager to join the team due to an internal promotion leaving the role vacant.  A great entry level management role in hotel operations, this position assists with check ins and check outs, responding to guest comments on social media, acting as Manager on Duty, and working to ensure overall guest and team member satisfaction.

The ideal candidate has at least two years face to face guest service experience, one year of leadership experience, and at least six (6) months working at a hotel front desk.

What will I be doing?

As an Assistant Front Office Manager, you would be responsible for assisting in the direction and administration of Front Office operations in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Assist in the management of all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
• Assist in monitoring and developing team member performance to include, but not limited to, providing supervision, conducting counseling and evaluations and delivering recognition and reward
• Recruit, interview and train team members
• Assist in monitoring and assessing service and satisfaction trends, evaluate and address issues and make improvements accordingly
• Oversee the VIP guest process including, but not limited to, reviewing VIP reservations and ensuring smooth check-in/check-out
• Assist with up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

https://jobs.hilton.com/apac/en/job/HOT0BPJ1/Assistant-Front-Office-Manager-Embassy-Suites-by-Hilton-Orlando-International-Drive