Assistant Front Office Manager

Inspiring and engaging. As a Assistant Front Office Manager, you will show your leadership and interpersonal strengths to maximize the Front Office Operations, and ensure an exceptional guest journey.

What is in it for you:

• Opportunity to develop your talent and grow within Fairmont Pacific Rim and across the world!
• A competitive salary, starting from $68,000.00 per annum
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
• Extensive benefits package including health, paramedical, dental, vision, life and disability insurance for those meeting eligibility requirements
• Company-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan for those meeting eligibility requirements
• Travel reimbursement program for a TransLink monthly pass
• Complimentary meal through our Colleague Dining Program
• Complimentary hotel stay for newly hired employees with breakfast for two, through our BE OUR GUEST program

What you will be doing:

• Support the Front Desk Manager with all aspects of the Front Desk department and ensure all service standards are followed with friendly and engaging service
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
• Complete managerial tasks such as scheduling, payroll, performance management & coaching
• Ensure, all service standards and procedures are adhered to
• Actively seek feedback to further enhance day to day operations

Your experience and skills include:

• Service focused personality is essential and previous leadership experience required
• Prior experience working with Opera or a related system
• Proven ability to build and maintain good relationships with all stakeholders
• Communicate thoughts, actions and opportunities clearly with strong networking skills
• Ability to lead by example, believe in a strong team culture and set the scene for high performance