Assistant Front Office Manager

The beautiful, historic, family friendly Embassy Suites Portland Downtown is seeking an Assistant Front Office Manager to support their guest services and security team! This property has 276 spacious rooms, 2 dining outlets and 12 meeting rooms.

This role will oversee all daily functions to ensure the shift runs smoothly. In this role you will work alongside the guest service agents, ensuring the pre-arrival tasks are completed, check-in process runs smoothly, assist with any guest service recovery issues and assist with billing inquiries. This position also oversees the security team.

The ideal candidate will possess the following traits:

• 1-year previous experience in front office leadership, Hilton experience is highly preferred
• Open availability, including overnights as needed
• A genuine passion for hospitality
• OnQ experience a plus!

Shift Pattern: Typically PM shifts, open availability is required, could be overnight shifts to cover PTO or call offs

The yearly salary:  $59,000 to $61,000

What will I be doing?

As an Assistant Front Office Manager, you would be responsible for assisting in the direction and administration of Front Office operations in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Assist in the management of all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
• Assist in monitoring and developing team member performance to include, but not limited to, providing supervision, conducting counseling and evaluations and delivering recognition and reward
• Train team members while also working at the desk alongside them
• Assist in monitoring and assessing service and satisfaction trends, evaluate and address issues and make improvements accordingly
• Oversee the VIP guest process including, but not limited to, reviewing VIP reservations and ensuring smooth check-in/check-out
• https://jobs.hilton.com/apac/en/job/HOT0BMJ9/Assistant-Front-Office-Manager-Embassy-Suites-by-Hilton-Portland-Downtown