Assistant Front Office Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

There’s a certain magic in the air here that flows effortlessly through Old Town Square, onto Charles Bridge, over the Vltava and all the way up the tallest spires of Prague Castle – and that’s just what you can see from Four Seasons Hotel Prague. Centuries of wonder fill our walls, letting you trace the history of the city from the Baroque era to the neoclassical to modern day. Four Seasons Hotel Prague has a unique location, consists of three historical buildings connected to a new construction, has 157 rooms including 19 suites.

We are a human brand.  We are a culture brand. We are Four Seasons.

Join Our Prestigious Team as Assistant Front Office Manager at Four Seasons Hotel Prague

At Four Seasons, we are more than just a luxury hotel brand – we are a family committed to excellence, culture, and unforgettable experiences.

About the role:

As an Assistant Front Office Manager, you will lead Front Office operations, ensuring exceptional guest experiences and adherence to Four Seasons standards. You will act as a key leader within the Front Office team and replace the Front Office Manager during their absence.

What You will do:

• Handle guest interactions, resolve complaints, and accommodate special requests.
• Coordinate arrivals, departures, and billing requirements; review daily arrivals for VIPs and groups.
• Serve as a point of contact for VIP and Elite guests from pre-arrival through departure.
• Train, develop, and mentor Front Office team members; conduct interviews and evaluations.
• Manage scheduling, attendance closure, and oversee operations in the absence of higher management.
• Take ownership of projects to enhance guest and employee experiences.

What You will bring:

• Excellent personal presentation, interpersonal, and leadership skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask, prioritize, and handle stressful situations.
• Excellent communication skills and fluent English.
• Flexible schedule to work all shifts, including nights, weekends, and holidays.
• Minimum 1 year of supervisory or assistant manager experience in Front Office at a 5-star hotel.

What We offer:

• Passionate team with lots of fun
• Competitive remuneration
• Excellent Training and Development opportunities
• Discover the world with attractive employee rates at Four Seasons Hotels worldwide
• Complimentary Employee Meals and laundry/dry cleaning
• Employee benefit cafeteria system

Why Four Seasons? At Four Seasons, you’re not just taking a job

https://careers.fourseasons.com/us/en/job/REQ10366271/Assistant-Front-Office-Manager