Assistant Guest Relations Manager

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By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
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• Assist in overseeing daily guest relations operations
• Supervise, guide, and mentor guest relations staff, including front desk, concierge, and service teams
• Handle guest inquiries, complaints, and special requests professionally and promptly
• Provide personalized service to VIP and international guests, including Russian-speaking clientele
• Ensure smooth check-in, check-out, registration, and room allocation procedures
• Maintain accurate guest records, incident reports, and service logs
• Coordinate with housekeeping, maintenance, security, and other departments to resolve guest issues efficiently
• Assist in planning, organizing, and implementing guest service initiatives and events
• Conduct regular inspections of guest areas to ensure cleanliness, safety, and service quality
• Support staff training, development, and performance evaluation programs
• Monitor guest satisfaction and recommend improvements to enhance the guest experience
• Ensure compliance with health, safety, and security regulations in guest areas
• Assist in handling emergencies, incidents, or urgent situations calmly and effectively
• Prepare and submit daily, weekly, and monthly operational and performance reports
• Monitor guest complaints and feedback to identify trends and areas for improvement
• Support coordination of special services, VIP arrangements, and event logistics
• Oversee room occupancy, allocation, and guest checklists
• Assist in implementing and monitoring company policies, procedures, and hospitality standards
• Support inventory management of guest supplies, amenities, and equipment
• Liaise with external service providers, vendors, and contractors for guest-related services
• Handle escalated guest complaints in the absence of the Guest Relations Manager
• Participate in meetings to review operational performance and service quality
• Assist in budgeting and cost monitoring for guest services operations
• Maintain confidentiality of guest information and company data
• Contribute to creating a welcoming, professional, and service-oriented environment
• Support marketing and promotions of guest services where applicable
• https://careers.accor.com/global/en/job/assistant-guest-relations-manager-in-rixos-radamis-sharm-el-sheikh-sharm-el-sheikh-egyp-jid-81691