Assistant Guest Relations Manager

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Assistant Guest Relations Manager

Key Responsibilities

  • Communication of hotel & company philosophy and internal hotel representation.
  • Have an in-depth knowledge of the hotel and the geographical layout of the city/surroundings.
  • Be knowledgeable about all VIPs in-house, hotel functions, and special events.
  • Collect as much feedback information on VIPs as possible (on a daily basis) by checking e.g. Google, Opera PMS company wide, briefs and distribute this information within the hotel to all relevant departments by e.g. daily guest fact sheets/reports, newsletter, etc. and ensure information is updated in the guest profile.
  • Welcome, facilitate, and bid farewell to as many guests as possible.
  • Top VIPs MUST be welcomed upon arrival, escorted to their room, and bid farewell upon departure.
  • Liaise with FOM, to prepare tailor made guest itineraries for Top VIPs when appropriate and coordinate VIP greetings and departures – ahead of time.
  • Obtain as much information about a guest’s stay to be entered in the guest history.
  • Welcome visitors to the hotel, and assist with general information, internal promotions, and directions.
  • Handle guest complaints and requests politely and efficiently, and give further instructions to the relevant staff if needed to ensure optimal guest satisfaction.
  • Maintain a record of all complaints and requests, follow up, and inform concerned operating departments.
  • Perform special projects and related duties as assigned.
  • Walk throughout the hotel recognizing guests and engaging with them appropriately.
  • Attend & participate in daily briefings as scheduled.
  • Report potential and existing hazards and rectified immediately.
  • Provide information to all guests regarding the services and possible internal promotions of the hotel.
  • https://kempinski.pinpointhq.com/en/postings/5746bb62-14fc-4475-be97-bf2a3fca2c08

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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