Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director!
These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price.
More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy.
Whatever your role, we’re all here to make the customer experience as unforgettable as possible.
Our mission: to bring little moments of happiness to people.
Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it’s not a question of diplomas or years of experience.
Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021.
And now, Mama Shelter is making its big debut in Mexico bringing its rebel spirit and unapologetic fun to La Roma. Mexico City is about to get the Mama treatment, sociable, inclusive, and never too serious. When life gets boring, run to Mama.
Ennismore is a creative hospitality company with a global collective of entrepreneurial and founder-built brands with purpose at their heart. Made up of three business units, comprising 17 brands; 180+ operating hotels and resorts, with over 90 iconic venues, and over 300 restaurants and bars. Ennismore puts innovation at the centre of everything it does, with four dedicated in-house specialist studios, a creative studio of interior and graphic designers; a digital product and tech innovation lab, and a partnerships and collaborations unit. Ennismore is committed to positively impacting the world, with a key focus on creating inclusive communities among its teams and in the places it calls home.
THE MISSION?
Our customers and the reception team are in good hands with you 🤗.
Just like Mama, you ensure that each welcome and interactions are personalized and warm, not just at the beginning, but maintained at all times of the day. 🌟
You recruit, train, lead & coordinate the Front Office team in addition to taking on many responsibilities. 📋👥
As head of department, you are the direct spokesperson and create the link ♾ between the staff, your team and Management. 🔗
You are in charge of managing & solving customer issues and complaints in order to retain our customers. 💬🛠️
Involved in the marketing of Mama services, you inspire the promotion of our shop (sale and merchandising of products) 🛍️, the restaurant🍽️ and our events. 🎉
The customer experience must be perfect ✨ and you guarantee it 🤜. https://careers.accor.com/global/en/job/front-office-manager-opening-mama-shelter-mexico-city-in-mama-shelter-roma-mexico-city-mexico-city-mexico-jid-111753
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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