About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Perched on a rocky promontory high above the Ionian Sea, the iconic San Domenico Palace welcomes you to a 14th-century convent reimagined. Swim in our clifftop infinity pool, stroll in magnificent Italian gardens, soak in the history, savour Michelin-starred dining and escape into a Four Seasons world of timeless beauty.
About the role
Reporting into the Front of House Manager, you will support the daily operations of the Guest Services team.
You will lead by example on the floor, guiding the team in greeting guests, managing arrivals and departures, supervising luggage handling, overseeing guest transport arrangements, and ensuring that all guest touchpoints in the lobby and driveway consistently reflect the highest standards of service. Your presence will guarantee that every interaction is warm, anticipatory, and flawlessly executed.
What you will do
What you bring
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track […]
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners […]
Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and […]
Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track […]
