Assist in the management of the Housekeeping team, especially in the absence of the Executive Housekeeper.
Allocate and direct the work assignments of supervisory and non-supervisory staff in an efficient manner to ensure that guests and other departments receive prompt and courteous service.
Attend daily briefings and take note of VIP arrivals and the special attention items for the guests.
Keep the Housekeeping Staff informed on the daily operational activities and challenge and provide all information relevant to their job duties.
Schedule routine inspection by supervisors, of all housekeeping areas including occupied and non-occupied rooms.
Handle comments and requests from guests and other departments to meet their satisfaction.
Manage hiring, training, performance evaluation and conflict resolution of team members when appropriate.
Ensure good relations and effective inter-departmental communication.
Make recommendations to Executive Housekeeper on improving the services provided by the Housekeeping Department.
Control usage of all amenities and cleaning supplies to ensure compliance to budget and ensure appropriate usage of equipment and tools.
Administrative duties such as attending meetings, writing reports and memos as required.
Other ad-hoc duties as assigned
Requirements
Positive, friendly, professional and confident, with good interpersonal skills.
