Assistant IT Manager

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
contact@hospitalityjobsvacancies.com

Share

Facebook
Twitter
LinkedIn

Assistant IT Manager

Job Description

The Assistant IT Manager supports the IT Manager in overseeing all hotel technology operations, ensuring the reliability, security, and efficiency of infrastructure, systems, and guest-facing technologies. This role plays a key part in maintaining smooth hotel operations, enhancing guest experiences, and upholding cybersecurity and data compliance. The Assistant IT Manager also collaborates with internal departments, manages support tasks, and helps implement the hotel’s IT strategy in line with business goals.

Key Responsibilities:

  • Assist in the planning, implementation, and maintenance of the hotel’s IT infrastructure, including networks, servers, hardware, and software systems.
  • Support critical hotel systems such as:
    • Property Management System (e.g., Opera)
    • Point of Sale systems (e.g., MICROS)
    • Key card access systems
    • IP telephony and voicemail
    • CCTV and surveillance
    • Guest Wi-Fi and HSIA platforms
  • Enforce cybersecurity protocols, ensuring regular data backups and that disaster recovery plans are tested and maintained.
  • Provide day-to-day IT support across all departments, troubleshooting issues to minimize downtime and optimize productivity.
  • Liaise with external IT vendors, service providers, and corporate IT teams to coordinate support and system upgrades.
  • Train staff on IT systems usage, cybersecurity awareness, and adherence to IT policies and procedures.
  • Assist with IT budgeting, procurement processes, and maintenance of accurate asset inventories.
  • Research and recommend technology solutions to improve operational efficiency and enhance the guest experience.
  • Ensure compliance with local data protection laws, industry regulations, and internal IT standards.
  • Participate in a 24/7 support rotation or on-call schedule for critical system issues and emergencies.

Qualifications

Qualifications:

  • Bachelor’s degree in Information Technology, Computer Science, or a related field.
  • 3–5+ years of experience in IT management, preferably in hospitality.
  • Strong knowledge of hospitality software systems (e.g., Opera PMS, MICROS POS, key card systems).
  • Proven experience managing networks, servers, Windows environments, and cloud services.
  • Solid understanding of cybersecurity, data protection laws, and disaster recovery planning.
  • Strong leadership, communication, and project management skills.
  • Ability to manage vendors, budgets, and strategic IT initiatives.

https://jobs.smartrecruiters.com/MinorInternational/744000085848441-assistant-it-manager?trid=89334b4a-13c4-4bd2-bbae-d30c41ecede8

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

Related Offers

Assistant Manager- IT

Job for: Locals

Job Description   Primary Responsibilities IT Operations Manage and support all the systems in the hotel Provide In-house guest IT related matter troubleshooting Coordinate, manage and oversee projects, document process Perform regular system’s health check and capacities studies to ensure optimum performance of servers and network Manage system changes with appropriate support staff to ensure […]

India

IT Executive

Job for: Locals & Expats

Company Description A luxury hospitality brand for modern travelers, Anantara connects guests to genuine places, people, and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts, and lush jungles, Anantara welcomes guests for journeys rich in discovery. Job Description […]

Thailand

IT Executive

Job for: Locals & Expats

Company Description Along Sri Lanka’s picturesque southern coast, Avani Kalutara Resort offers perfect tropical gateways without the fads and fuss. Laze on a palm-fringed beach, immerse yourself in the colonial charm seamlessly blending with contemporary design as you experience Sri Lankan hospitality. Drift into evenings with sunset cocktails and feast on local flavours by the […]

Sri Lanka

IT Manager

Job for: Locals & Expats

Job Description As IT Manager, the implementation and upkeep of the Property Management System (Opera) will be your main responsibility. You will need to ensure that the PMS is up to date with the most current version as instructed by Corporate IT, then assist authorized users in relation to hotel operations and support team members […]

Laos

Information Technology Manager

Job for: Locals & Expats

Company Description Minor Hotels is an international hotel owner, operator, and investor with a portfolio of more than 536 hotels in operation. Minor Hotels passionately explores new possibilities in hospitality with a diverse portfolio of properties designed intelligently to appeal to different kinds of travelers, serving new passions as well as personal needs. Through our Anantara, […]

Australia

Add Your Heading Text Here