Assistant Manager

Belong in a place where you can be yourself and love what you do. Join our hotel community and we will support you to realise your true potential. You will be part of a team where everyone’s contribution is valued. And we will empower you to bring ideas to elevate our services, creating personalised experiences for guests.

As a Sofitel Team Leader, you will exhibit leadership through:

• Luxury Attitude
• Passion & Pride for the Brand
• Enables Team Success
• Curates a Culture of Belonging
• Luxury Guest Experience

YOUR PURPOSE

To ensure each and every guest receives a personalised, luxury experience during their time with Sofitel

POSITION OVERVIEW

Assist in the management of the hotel Front Office operation including Front Office, Portering and Night Audit functions. Maintaining Sofitel’s reputation as market leader for individualised luxury guest service.

• Assist in the management of the hotel Front-Office operation to achieve a reputation as a market leader in individualised customer focused service in the hotel locality. Oversee the operations of the department and suggest improvements to service and processes.
• Effectively supervise guest arrivals and departures, ensuring that room allocations and check in/out processes follow set procedures and are customer focused.
• Train, coach and support Front Office team members. Implement training programs and conduct induction and skills training.
• Utilise the Front Office system ensuring accuracy in use and a range of accurate reports to meet operational needs.
• Ensure effective communication of new and updated information regarding policies, rates and general hotel information to guests and to your team.
• Ensure the safety and security of the property and the smooth and efficient running of the Hotel’s operation, be fully conversant in leading all fire and emergency procedures as the Manager on Duty on shift.
• Ensure strict procedures are followed for all cash/credit, cheque transactions, accounting and banking procedures, issue of keys and guest confidentiality.
• Carry out Front Office and hotel reception duties as well as from time to time assisting in the operation of an effective night audit, Housekeeping and Food and Beverage duties as required.
• You will be responsible for the service of alcohol in some shifts.
• Assist in the running of and actively participate in Front Office & Hotel meetings.
• https://careers.accor.com/global/en/job/assistant-manager-in-sofitel-queenstown-hotel-and-spa-queenstown-new-ze-jid-88310