With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we’re here: to delight our guests, Team Members, and owners alike.
The Assistant Manager Front Desk is concerned with the strategic management of the Front Office department following Hilton brand standards, policies and procedures. This role is responsible for the operation of all Front Desk operations, the Transportation team, Concierge, and telephone service centre.
What will I be doing?
As the Assistant Manager Front Desk, you will be responsible for performing the following tasks to the highest standards:
• Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rates.
• Make appropriate selection of rooms based on guests’ needs, code electronic keys, confirms the room number and rates with a written confirmation.
• Promote and administer Hilton marketing programs such as Hilton Honors for arriving guests, ensuring guests know the location of rooms containing room keys, tokens of our appreciation, gifts, etc., to guests.
• Ensure rooms and services are correctly accounted for within guests’ statements, properly stating services provided by the hotel.
• Assist guests with check-out payments or charges, accepting and recording vouchers, credits, traveller’s checks and other forms of payment, converting foreign currency at current posted rates.
https://jobs.hilton.com/apac/en/job/HILTGLOBALHOT0CBBDEXTERNALENAPAC/Assistant-Manager-Front-Desk
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and […]
Company Description With only a few steps away from Nyhavn, the 25hours Hotel Paper Island has found its home. The building is located on the island of Christiansholm, also known as Paper Island, which has developed into an urban destination in the heart of Copenhagen. Here, you will find relaxation and serenity based on the ideal Scandivianian […]
JOB DESCRIPTION A Guest Relations Associate directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. What will I be doing? As Guest Relations Associate, you will directly address the needs of VIP Guests and inform other Team Members […]
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the […]
JOB DESCRIPTION A Director of Front Office is responsible for directing and administering of all Front Office operations in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? As a Director of Front Office, you would be responsible for directing and administering of all Front Office operations […]
