Company Description
Your team and working environment:
Pullman Adelaide represents one of Accor Hotel’s most exciting brands and has a strong history of impressing a broad spectrum of the Adelaide market. The hotel consists of 308 rooms overlooking the picturesque Hindmarsh Square and has a reputation second to none!
Job Description
Our Assistant Managers are critical to delivering seamless service throughout the hotel. Some of the key responsibilities are:
- Leading the guest experience at check in and check out
- Proactively seeking feedback from guests and resolving any issues to a high satisfaction
- Coaching and supporting team members
- Ensuring safety and security standards are achieved in the hotel consistently
- Driving Loyalty members experience and onboarding
- Providing support across other departments as required
Qualifications
Some of the skills and attributes required to be successful in this role:
- Strong commitment to delivering excellent customer service.
- Skilled in resolving conflicts professionally and diplomatically.
- Forward-thinking and can anticipate potential challenges before they arise.
- Demonstrates strong leadership and decision-making abilities.
- Can effectively lead, motivate, and develop team members.
- Comfortable managing team dynamics.
- Excellent verbal and written communication skills.
- Ability to communicate clearly with team members, customers, and upper management.
- Strong interpersonal skills to maintain positive relationships within all stakeholders
- Ensures high-quality standards in daily operations.
- Strong organizational skills with an ability to manage multiple priorities.
- Flexible and open to new ideas, feedback, and changes in the workplace.
Additionally:https://careers.accor.com/global/en/job/assistant-manager-in-pullman-adelaide-adelaide-australia-jid-45393
