Travel is a journey. We help make it a joy.
Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn® family.
What’s the job?
As Assistant Night Manager, you will manage and oversee all hotel operations in the absence of the Night Manager or designate during nights. The principal responsibility is safety and security of guests and colleagues and ensuring the accurate and timely completion of the night audit function during the hours of 11pm – 7am.
You’ll not only be the person guests rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also be in tune with your team, driving performance and engagement and ensuring they receive the right learning and development opportunities to maximise performance and maintain a positive and productive work environment.
Your day to day
Oversee all hotel operations overnight
Train colleagues in quality and service standards, ensuring they have the necessary tools and equipment to perform and are empowered to execute in their roles. Maintain and continue to develop Managers and Frontline colleagues
Ensure guests receive prompt, professional service, personal recognition and a seamless Front & Back of House experience throughout their stay.
Support and ensure Front Office staff provides guests with prompt service, professional attention and personal recognition.
Be the first responder – know how to respond to emergency situations promptly and calmly
Ensure all credit and financial transactions are handled in a secure manner. Maintain cashiers float, ensuring accurate daily report of all money received, performs the audit balances and prepares all works for audit in an orderly fashion
Oversee night audit function and preparation of daily financial reports. Work closely with our finance team to ensure the auditing and reporting process has a high level of detail overnight
Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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ABOUT US Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles & creating connections are our specialty. So, if you […]
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