Portaluna, a Morgans Originals Hotel
Morgans Originals are original hotels with original stories. We stand for vibrancy, intrigue and iconic details, celebrating the feeling of an infinite Friday night, when anything can happen, no matter what day of the week it is. By balancing a refined outlook with the best lifestyle programming, we capture the excitement of being in-the-know — connecting people to the city, the culture and the moment.
This is an exciting new position within Ennismore’s growing portfolio of lifestyle brands, representing the first Morgans Originals hotel in Egypt.
Responsibilities
Operational Management:
· Oversee the in-room dining operations, including taking orders, preparing and delivering food, and ensuring accuracy and efficiency in the execution of service, monitor the flow of orders from the kitchen to guest rooms, ensuring a smooth and streamlined process, ensuring seamless coordination between front-of-house and back-of-house teams.
· Ensure timely and high-quality delivery of in-room dining orders, with attention to detail in food presentation and guest requests.
· Ensure smooth coordination between kitchen and service teams to guarantee guest satisfaction.
· Maintain a thorough understanding of the menu offerings, including specials and promotions, ensuring all team members are knowledgeable.
Team Leadership:
· Lead, mentor, and train the In-Room Dining team ensuring they adhere to service standards and operational procedures.
· Foster a collaborative and positive team environment, providing guidance and support to staff while maintaining high levels of performance.
· Conduct regular team meetings and training sessions to improve operational efficiency, service quality, and guest satisfaction.
· Set performance expectations, provide coaching and support, and recognize team achievements.
Guest Experience & Satisfaction:
· Ensure exceptional guest experiences by delivering a personalized service with attention to detail in the in-room dining experience.
· Build and maintain strong relationships with repeat guests and VIPs, understanding their preferences and needs, and ensuring a personalized experience.
· Address any guest concerns or complaints regarding in-room dining promptly and professionally, working to resolve issues and ensure satisfaction.
· Proactively anticipate guest preferences and needs, offering customized service and menu suggestions to enhance their stay.
· Monitor guest feedback and consistently work towards improving the overall guest experience.
Revenue Generation & Upselling:https://careers.accor.com/global/en/job/assistant-outlet-manager-in-morga
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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