Operations & Guest Experience
• Support the Spa & Wellness Manager in daily spa operations to ensure smooth and efficient delivery service.
• Supervise spa receptionists, therapists, wellness instructor and Spa Attendant, ensuring service standards are consistently maintained.
• Handle guest inquiries, feedback, and complaints professionally and promptly.
• Monitor therapist schedules, treatment room allocations, and daily spa bookings.
• Ensure spa cleanliness, hygiene, and ambiance are maintained according to brand standards.
• Manage daily opening and closing procedures. • Assist in handling overbookings and VIP guest arrangements.
• Ensure all spa products and equipment are in good condition and properly stocked.
Administration & Financials
• Assist in preparing daily, weekly, and monthly spa reports.
• Support in monitoring and achieving revenue targets and KPI goals.
• Manage stock control, product usage, and monthly inventory checks.
• Ensure accurate billing, cash handling, and adherence to accounting procedures.
• Maintain all necessary records such as attendance, rosters, and training logs.
Sales, Marketing & Training
• Promote spa treatments, memberships, and retail products to increase revenue.
• Support marketing initiatives, promotions, and special spa events.
• Conduct regular team briefings and motivate staff to achieve upselling targets.
• Provide on-the-job training and ensure all team members follow SOPs and brand standards.
Leadership & Team Management
• Assist in staff scheduling, performance evaluations, and disciplinary actions when necessary.
• Ensure positive communication and teamwork among spa staff.
• Maintain professional grooming standards and behavior within the team.
FITNESS MANAGER – KEY DUTIES AND RESPONSIBILITIES
Gym Operations
• Oversee daily operations of the gym to ensure all equipment and facilities are clean, safe, and well-maintained.
• Conduct opening duties in the morning and ensure the gym is ready for guest use before opening hours.
• Regularly inspect gym machines and equipment, reporting any faults or maintenance needs immediately.
• Maintain hygiene standards and ensure all cleaning and sanitation protocols are followed.
• Ensure towels, water, and amenities are available and replenished as needed.
Guest Interaction & Assistance
• Greet guests warmly and provide assistance with gym equipment and usage.
• Offer guidance on safe and effective exercise techniques to guests.
• Conduct fitness orientations and basic consultations for new guests alongside with Recreation Manager.
• Maintain a professional and approachable demeanor, ensuring all guests feel comfortable and supported during their workout.
Safety & Compliance
• Monitor the gym area continuously during operating hours to ensure guest safety.
• Enforce gym rules and regulations respectfully to maintain order and safety.
• Ensure first aid readiness and immediate response in case of any incident.
• Follow all company health and safety procedures, including emergency protocols.
Administration & Reporting
• Handling maintenance issues, incidents, or guest feedback.
• Monitor and manage inventory of gym towels, water bottles, and other supplies.
Coordination & Team Support
• Work closely with the Recreation Manager to support overall wellness programs when required.
• Collaborate with Recreation Manager for Fitness Activities which should be done by both Recreation Manager and Fitness Manager.
• Communicate effectively with management regarding any operational updates or guest concerns.
Professional Standards
• Maintain professional appearance and punctual attendance, particularly for morning operations.
• Uphold Avani+ brand standards in guest service, communication, and behavior.
• Demonstrate enthusiasm for wellness, fitness, and guest engagement.
We are Upbeat – We are Open-Minded – We are Genuine
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
We are seeking an experienced and enthusiastic Spa Supervisor to join our team in Baghdad, Iraq. As a Spa Supervisor, you will play a crucial role in overseeing the day-to-day operations of our spa facility, ensuring exceptional guest experiences and maintaining the highest standards of service. Manage and coordinate spa operations, including treatment rooms, relaxation […]
Pourquoi travailler chez Accor ? Nous sommes bien plus qu’un leader mondial. Nous vous accueillons comme vous êtes et vous pouvez trouver le métier et la marque qui correspond à votre personnalité. Nous vous accompagnons dans votre évolution et votre apprentissage au quotidien, nous nous assurons que votre travail apporte du sens à votre vie. […]
Company Description Contemporary, relaxed and imaginative. Be it a leisurely family break or romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter. Job Description You will have full accountability for managing the individual spa unit. This position requires commitment to achieving sustainable growth through continuous analysis […]
adisson Hotel Group is one of the world’s largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of our business success […]
