Assistant Spa & Wellness Manager
Mandarin Oriental Mayfair, London is looking for an Assistant Spa & Wellness Manager to join our Spa & Wellness team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental Mayfair, London is the newest jewel which has opened in the heart of Mayfair. It’s another world; an oasis of calm in the heart of the city, with the most attentive service. A world that’s all about our guests.
As an Assistant Spa & Wellness Manager at Mandarin Oriental Mayfair, you will be responsible for:
·Support the management and daily operation of the Spa & Wellness department.
·Lead, coach and develop Spa Concierge, Attendants and Therapists.
·Manage rotas, employee relations matters and departmental training.
·Ensure exceptional guest service and resolution of guest concerns.
·Oversee appointment scheduling and maximise treatment and retail revenue.
·Support the delivery of sales, marketing initiatives and monthly KPIs.
·Monitor departmental financial performance, reporting and revenue opportunities.
·Maintain high standards of cleanliness, presentation, health & safety and compliance.
·Oversee inventory management, stock control and ordering processes.
·Act as Manager on Duty for the Spa & Wellness department when required.
As an Assistant Spa & Wellness Manager, you will be working on a rotating shift basis, Monday to Sunday, 40 hours a week (including weekends and bank holidays), so flexibility is required where applicable.
Our commitment to you
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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