– Analyzing customer feedback and providing strategic direction to continuously improve overall rating.
– Responding to guests needs and anticipating their unstated ones.
– Ensure special guests
– Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns.
– Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings.
– Recommend local tourist spots
– Excellent problem-solving and multitasking skills.
– Customer service drive with outstanding communication and active listening skills.
– Must be proficient with reservations handling and process and familiar with Opera/Micros system.
– Excellent communication skills in English (verbal and written).
– Excellent organization
– Ability to observe business etiquette and maintain a professional appearance.
– Customer service drive with outstanding communication and active listening skills
Send your CV to:
Careers.penang@amari.com
Positions are opened to all local and permanent
residence of Malaysia only.
Only shortlisted candidates will be contacted.
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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