Auditor de Grupos

A Groups Supervisor will assist in achieving budgeted room nights and occupancy targets as identified in the annual budget and marketing plan for groups, tour series and incentive business.

What will I be doing?

As Groups Supervisor, you will assist in achieving budgeted room nights and occupancy targets as identified in the annual budget and marketing plan for groups, tour series and incentive business. The Groups Supervisor will support the coordination and administration of all group room bookings, as per the group reservations procedure. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Adhere to the events and group yield policy in order to maximize revenue
• Work with the Sales and Events Teams to maximise corporate and group rates
• Manage third party sites and agents to establish rates, negotiate prices, ensure proper implementation of reservations procedures, and maximise conversion ratios in order to achieve targets for the department
• Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market
• Ensure Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
• Build strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively
• https://jobs.hilton.com/apac/en/job/HOT0C7NF/Auditor-de-Grupos