About the location:
On Colombia’s Caribbean coast, in the historic city of Cartagena, Four Seasons is revitalizing a collection of landmark buildings dating as far back as the 16th century. Experience the authentic charm of the Getsemaní neighbourhood, where timeless style infuses the 131 accommodations, including 27 suites. Connect to the lively social scene in four restaurants and lounges. Entertain in two ballrooms. Then unwind at the Spa, Fitness Centre and two rooftop pools. With timeless style and legendary service, Four Seasons is shaping Cartagena’s new cultural focal point.
Acerca del rol:
Es responsable de mantener las áreas del spa en condiciones óptimas de limpieza, orden y armonía, para así poder garantizar una experiencia de lujo para los huéspedes. Este rol es clave para apoyar la operación diaria del spa, anticiparse a las necesidades de los clientes y colaborar con el equipo de terapeutas y recepción, todo bajo los estándares de hospitalidad de lujo.
Funciones:
• Preparar y mantener el aseo y orden en spa, lockers, gimnasio y salas de relajación y espera.
• Gestionar todas las interacciones con los huéspedes con el más alto nivel de hospitalidad y profesionalismo, atendiendo solicitudes especiales siempre que sea posible; resolver quejas de clientes; asistir a los huéspedes en todas las consultas relacionadas con los servicios del spa.
• Asistir a los huéspedes en sus citas relacionadas con los servicios del spa.
• Realizar recorridos por el spa y el centro de fitness a los huéspedes.
• Operar de forma correcta y segura todos los equipos del SPA, incluyendo jacuzzi, sauna, equipos del gimnasio como pesas, pesas libres, bicicletas, caminadoras, elípticas y otros equipos. Asistir a los huéspedes en el uso y la configuración de las máquinas y equipos de fitness.
• Presentar a los huéspedes los profesionales de los servicios del spa (masajistas, instructor, subgerente etc.).
• Recoger y doblar toallas.
• Recoger, entregar y almacenar/organizar productos provenientes de compras.
Requisitos:
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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