Banquet Captain

Reports To: Banquet Manager

General Purpose: The Banquet Captain leads the event staff during a specific event, ensuring that Banquet Servers and Bartenders can operate efficiently while providing exceptional guest-focused service.

Specific Responsibilities:

• Meets client needs and exceeds client expectations to execute each event successfully.
• Creates a positive and motivated atmosphere for teammates.
• Provide leadership support to banquets and catering teams.
• Develops and maintains a good working relationship with guests, groups, and teammates from other departments.
• Communicate verbally and in writing with the Banquet Manager and Kitchen team to secure all details/tools necessary to execute events. Assists with maintaining lines of communication between B&C and hotel/restaurant/etc.
• Knows and understands procedures, terminology, and techniques used in the B&C department.
• Demonstrates knowledge of ingredients of all food and beverage items served and available for a function.
• Manages execution of on-site events in cooperation with event staff per directions of the Banquet Manager and according to standards in the B&C Standards & Tools manual.
• Oversees set-up/tear-down details and processes.
• Interacts with the on-site contact and assists with impromptu requests; confidently answers client questions and solves client problems.
• Confidently answers staff questions, resolves issues during events, and remains calm in chaotic situations.
• Monitors staffing and scheduling, making adjustments to minimize expenses while ensuring an exceptional event.
• Performs any task related to the execution and running of events, including filling in for event servers as necessary.
• Completes a walk-thru after every event.
• Completes end-of-event paperwork, including, but not excluded, accounting, inventory, payroll report, etc.
• Summarize the event in the Banquet Captain Log with a concise written report of event details.
• Knows and speaks knowledgeable about products, features, and services offered by hotels and restaurants.
• Provides excellent customer service to all hotel and restaurant guests, not just those attending the event.
• Reports to work on time and ready to work scheduled shifts.
• https://careers.accor.com/global/en/job/banquet-captain-in-21c-museum-hotel-bentonville-bentonville-united-st-jid-58923