Banquet Captain

Your Team and Working Environment

Since 1915, Fairmont Hotel Macdonald has effortlessly delivered timeless luxury in the heart of Edmonton. Nestled above the river valley, the hotel’s charm and elegance have earned it recognition as one of the city’s most sought-after locations, as well as the prestigious MICHELIN Key 2025 and Condé Nast Traveler 2025 Readers’ Choice Awards. World-class service awaits our guest’s every need. Our dedicated team is delighted to assist with a variety of personalized services to ensure guest comfort and convenience are our top priorities.  Edmonton’s castle offers award-winning, locally-inspired dining, a multi-level health club facility, unforgettable meetings and events, and fairy-tale weddings.  At Fairmont Hotel Macdonald, our team takes pride in creating memorable experiences for every occasion. With over a century of hospitality excellence and deep community connections, we continue to uphold the high standards of service that have defined the hotel for generations.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Banquet Captain (Full Time)

The Banquet Captain is responsible for maintaining the high service standards of the Fairmont Hotel Macdonald.  The Banquet Captain is responsible for organizing and carrying out the functions of the Banquet Department.  These functions may include but are not limited to, staffing, scheduling, inventories, ordering, BEO updates, reviews and meetings, Banquet Invoice tracking, Billing and review, coaching and counseling, room set-up prep, room break-down prep, and other Banquet management related responsibilities.

What you will be doing:
Reporting to the Director of Banquets , responsibilities and essential job functions include but are not limited to the following:

• Maintain close guest contact and banquet staff contact
• Clearly communicate verbally and in writing with Banquet staff, kitchen staff and other hotel departments
• Make management decisions in the best interest of the hotel and the guest
• Review and maintain high quality of set-up, service and follow-up for Banquet events
• Accurately tally beverage consumption sheets in a timely manner
• Accurately and efficiently process Banquet checks (post, client signatures, close and process)
• Abide by Banquet service standards
• Direct multiple events at the same time
• Lead Banquet Servers, Housemen and kitchen personnel in teamwork
• Train and follow up on service standards
• Provide excellent overall design and décor of banquet space, even in the absence of client provided supplies
• Secondary skills such as bartending, serving, room set-up and break-down
• Other duties as assigned

SUPERVISORY RESPONSIBILITES

• Directly supervises Banquet Servers, Banquet Housemen and Banquet Bartenders, alone or in tandem with other Banquet Captains and the Director of Banquets or the Assistant Banquet Manager.

Physical Aspects of Position (include but are not limited to):

https://careers.accor.com/global/en/job/banquet-captain-full-time-in-fairmont-hotel-macdonald-edmonton-canada-jid-82605