Banquet Captain

Company Description

Fairmont Hotels & Resorts is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 colleagues worldwide, we are dedicated to delivering exceptional service, fostering a culture of excellence, and making special happen.

Hotel Overview:

Located in the heart of downtown Fairmont New Orleans will be an impressive new addition to Fairmont’s luxury portfolio, offering 250 luxury guest rooms, four food & drink venues, a rooftop pool with expansive views of the city, more than 19,000 square feet of function space, and a 10,000 square-foot spa.

This property is destined to become an illustrious destination in the Central Business District, nearby the city’s renowned and historic French Quarter.

• Supervise banquet and event service operations to ensure seamless execution and exceptional guest experiences
• Lead, support, and direct Banquet Servers, Bartenders, Housepersons, and operational team members during assigned events and service periods
• Conduct pre-shift meetings and communicate event details, service expectations, timelines, VIP information, and operational updates to banquet teams
• Review banquet event orders (BEOs), floor plans, menus, timelines, and operational requirements prior to event execution
• Ensure banquet rooms, meeting spaces, service stations, buffets, bars, and event setups are properly prepared according to hotel standards and client specifications
• Monitor food and beverage service quality, timing, presentation, and guest satisfaction throughout events
• Assist with food and beverage service, table maintenance, wine service, buffet presentation, and guest interaction as operationally required
• Respond promptly and professionally to guest requests, operational concerns, and service recovery opportunities during events
• Coordinate with Culinary, Stewarding, Convention Services, Sales, Engineering, and operational departments to ensure efficient event execution
• Oversee setup, breakdown, room resets, and operational transitions between banquet functions
• Ensure compliance with food safety, sanitation, workplace safety, and responsible alcohol service standards
• Assist with training, coaching, onboarding, and performance support for banquet team members as assigned
• Monitor banquet supplies, service equipment, linens, glassware, and operational inventory during events
• Maintain cleanliness, organization, and presentation standards within banquet spaces and operational areas
• https://careers.accor.com/global/en/job/banquet-captain-in-fairmont-new-orleans-new-orleans-united-states-jid-109433